Simply follow these steps:

1. DM via instagram inbox, WhatsApp or FB messenger get quotation

2. Make payment within 24 hours

3. Email us your photo & complete the order

You're all set and wait for your progress!

For illustration drawing will receive your draft via your DM’s in 2-4 working days; Doorgifts category choose from template design / provide own logo, illustration design will provide within 24 hrs (Working days not included Sat, Sun/ Public Holiday). 

Provide a high resolution JPEG soft copy by email (Kindly inform in advance if need others type of file format, AI file will be additional charged).

Items production generally takes 5-10 working days to complete (Working days not included Sat, Sun/ Public Holiday). All production time can be referenced through the price link. (Production time does not include shipping time)

Estimated Delivery Time for Regional Shipping (if there are no unforeseen circumstances):

West Malaysia: 1-3 working days
East Malaysia: 5-7 working days
Singapore: 5-10 working days

(Note: As this is managed by a third party and beyond our control, the above schedule is for reference only.)

Sure can, urgent fee required. Draft complete within 24 hours. Production timeline  & shipping fee kindly contact us before place order.

P/S: 1st purchase 5% off does not included urgent fee

FREE SHIPPING MALAYSIA wide!

We uses J&T Express or Ninja Logistics (ninjavan) as our courier service, you may track for delivery via here (J&T Experess) or here (ninjavan). Any others courier preferences will be bared by customer. We will not responsible for any damages or losses occurred during the delivery. However if you like to receive on specific date, we can help you to arrange LALAMOVE or GRAB EXPRESS (customer has to bare the delivery fees according to their charges). Free shipping not included door gift's category.

For other countries, kindly contact us before place order.

We're based in Ipoh Perak, Malaysia.

Additional fee will required for photo background. Normally we match up for you with a plain color or arty style background and it's free (Kindly let us know if you have a particularly desired color/arty style background).

Each order includes one free minor revision after the draft is completed. Any additional revisions will incur an extra fee per revision. The revised draft will be provided for confirmation within 1–3 working days.

All customized doorgift drawings are created based solely on one photo provided by the customer. Details such as hairstyle and clothing will strictly follow the reference photo.

All drawings are completed according to passport photo standards, featuring a front-facing, half-body portrait.

Once the draft is completed, any request to change the reference photo or drawing style will require an additional fee (charges depend on the drawing style and total number of people). Please understand that a drawing cannot be 100% identical to the original photo.

*Minor revisions include small adjustments such as color changes or slight body proportion refinements (e.g. slightly slimmer or fuller appearance…)*

Kindly inform in advance for photo merging/ changing posture/ clothes (Photo reference needed & additional fee required).

P/S: 1st purchase 5% off does not included this additional fee

Any issues must be reported within 2 days of receiving the parcel (claims after this period will not be accepted).

For defects/damages/wrong items, customers must provide clear photo proof. We will review and assess with the courier. Replacement or remake will only be arranged once compensation from the courier is confirmed.

If the issue is not caused by us or the courier, the item must be returned for review. Re-shipping costs will be borne by the customer.

If the product was in good condition when shipped and received, but damage/defects occur during use, we are not responsible, as usage and wearing conditions vary individually. All claims are subject to our verification, and our decision shall be final.

Rebate code period is within 1 year. Birthday month discount are not entitled to softcopy, door gifts category and cannot be use together with 1st time purchase 5% off or rebate code.

Online Banking

PayPal

E-Wallet - TnG, Shopee, Boost, GrabPay and MAE by Maybank

All orders are non-refundable once payment is confirmed. No cancellations will be accepted after payment.

Orders will be processed after full payment is received.

Doorgift: If a refund or cancellation is requested after artwork has been provided, 20% of the total payment will be charged as an artwork fee, and the remaining 80% will be refunded to the original payment method.

Portrait Drawing created by FLAWLESS GIFT SHOP will be used at our own discretion. If you do not wish to have your drawing posed, please do inform in advance.

只需按照以下步骤操作：

1. 询问 - 给予报价

2. 确认订单后并在 24小时内汇款

3. Email 照片并完成订购

完成后，期待我们给您的绘图吧！

绘制图稿会在2-4工作日内提供确认;伴手礼区模版设计/自带图会在24小时内提供确认（工作日：不包括六，日/公共假期）

通过 email 提供高清 JPEG 手机桌布（如需其他档案需提前告知，原档 AI File 是需另收费）

商品制作一般需要5-10工作日完成（工作日：不包括六，日/公共假期），商品制作时间可以参考价格链接。（商品制作不包括寄送时间）

地区运输的时程预计（如没任何意外）

西马1-3工作日
东马5-7工作日
新加坡5-10工作日

（由于是第三方由不得我方控制，且以上时间排程供参考而已）

可以，急单处理需额外收费。急单处理图稿会在24小时内提供确认，请先联系客服以获取运费报价和商品制作时间。

P/S：第一次购买5%回扣不包括急单费用

全马免运！

我们使用 J&T Express 或 Ninja Logistics（ninjavan）作为运输服务，您可以通过 此处（J&T Express）或此处（ninjavan）追踪情况。如需使用其他指定运输公司将于顾客承担运费。对于送货过程中发生的任何损坏或损失我们一概不负责。如果您希望在特定的日期收到包裹，我们可以为您安排 lalamove 或 Grab Express（顾客需承担此快递运费）。免运不包括伴手礼商品类型。

如需寄送到其他国家等地区，请先联系客服以询问运费报价。

我们工作室位于马来西亚，怡保霹雳。

照片背景需额外收费。纯色系列与文青风背景一律免费搭配，如有特别想要的色系/文青风背景也可以提前跟我们说明。

每个订单在提供图稿确认后可以进行一次免费的修改。如需第二次或以上修改，将按次额外收费。修改后的稿件会在 1–3 个工作日内提供给您确认。

定制伴手礼的个人绘图仅根据顾客在下单前提供的照片确认进行绘制。包括发型、服装等细节，都会以该参考照片为标准。

所有插画均按照护照大头照标准 绘制，为 半身、正面角度（如有任何特别要求请提前要求）

图稿完成后，如需更换参考照片或绘画风格，将额外收费（费用将根据绘画风格及总人数而定）。全作品为电子绘图，是无法100%和照片相似。

微调范围包括：颜色调整、轻微体型比例调整（如稍微瘦一点或丰满一点等）

可以的。绘图需合拼、更换姿势、更换服装请提前说明（请把照片发给我们评估进行报价。）

P/S：第一次购买5%回扣不包括此费用

收到包裹后如有任何问题，必须在 2天内提出（逾期恕不受理）。

商品若有瑕疵/损坏/发错，顾客需提供清晰照片作为凭证。我方将与运输公司进行审核评估，并在确认获赔偿后安排合理的补发/重做。

若问题并非因我方或运输公司造成，顾客需将包裹退回，经审核后才安排补发，运费由顾客承担。

商品若在寄出前及顾客收到时均完好，但在使用过程中产生损坏或瑕疵，我方概不负责（因使用/佩戴方式因人而异，无法判定责任）。所有售后申请将以我方审核结果为最终决定。

回扣优惠为期1年内。生日优惠回扣不包括人像绘制图档，伴手礼商品并且不能同时与第一次购买5%回扣或回购金并用。

网上转账

PayPal

电子钱包 - TnG, Shopee, Boost, GrabPay and MAE by Maybank

所有商品在确认汇无法进行不可退款，汇款后不接受任何理由取消。 订单会在全额付款后开始进行。如在已提供图稿后申请退款或取消订单，恕无法全额退款。

伴手礼区：图稿制作费用将按订单付款金额的 20% 收取，剩余款项（80%）将退还至原付款方式。

我们将自行决定使用 Flawless Gift Shop 创作的绘制图。如果不希望您的绘制图被贴出，请提前通知。